Refund policy
REFUND & RETURN POLICY – LinaArt
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it
- It must also be in the original packaging
Non-returnable items
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials or flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item.
We will also notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed
- A credit will automatically be applied to your original payment method within a certain number of days
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (it may take time before your refund is officially posted)
- Contact your bank (processing times may vary)
If you’ve done all of this and still have not received your refund, please contact us at:
📩 support@linaart1@outlook.com
Sale Items
Only regular-priced items may be refunded.
Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us at:
📩 support@linaart1@outlook.com
Gifts
If the item was marked as a gift and shipped directly to you:
- You will receive a gift credit for the value of your return
If the item wasn’t marked as a gift:
- The refund will be sent to the original purchaser
Return Shipping
- You will be responsible for paying your own shipping costs for returning your item
- Shipping costs are non-refundable
- If you receive a refund, the cost of return shipping may be deducted
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.